At LevoSlim, we take the quality and safety of our consumable products seriously. Because our products are ingestible dietary supplements, we adhere to strict global health, safety, and hygiene regulations. Please read this policy carefully before purchasing, as exceptions will not be made.

1. All Opened Sales Are Final

For the safety of our customers and to comply with health regulations, we do not accept returns, nor do we issue refunds, for any product that has been opened, unsealed, or used.

• If the outer plastic shrink wrap is torn, the safety seal is broken, or the package has been opened in any capacity, the product is classified as contaminated and is entirely non-refundable.
• We do not offer refunds based on “change of mind,” subjective taste preferences (e.g., disliking the Peach or Strawberry flavors), or a lack of immediate weight loss results, as individual metabolic responses vary.

2. The 14-Day Unopened Return Window

We will only accept returns for unopened, factory-sealed, and undamaged products within 14 days of the delivery date.

• The 14-day window begins the exact day the courier marks the package as “Delivered.”
• Any return requests initiated on day 15 or later will be automatically denied.

3. Return Shipping & Restocking Fees

If your product qualifies for an unopened return within the 14-day window, you are subject to the following financial conditions:

• Return Shipping is the Buyer’s Responsibility: You are 100% responsible for paying the return shipping costs to our logistics service provider in your country. We strongly advise using a trackable shipping service, as we are not responsible for returns lost in transit.
• Restocking Fee: All approved returns are subject to a strict 10% restocking fee, which will be deducted directly from your final refund amount to cover processing and warehouse handling.

4. The RMA Protocol (Return Merchandise Authorization)

You cannot simply mail a package back to our warehouse. Any unauthorized packages returned to us without an RMA number will be destroyed, and no refund will be issued.

1. To request a return, you must email support@levoslim.com with your order number and photographic proof that the bottles are sealed.
2. If approved, our compliance team will issue an RMA number and the exact return shipping address.
3. The RMA number must be written clearly on the outside of the shipping box.

5. Damaged, Defective, or Incorrect Items

We meticulously inspect all orders before dispatch. However, if you receive a damaged bottle or the wrong flavor, you must notify us at support@levoslim.com within 48 hours of delivery.

• You must include clear photos of the damaged shipping box, the damaged product, and the packing slip.
• If your claim is validated, we will dispatch a replacement product immediately at our cost. We do not issue cash refunds for damaged items; we only provide direct replacements.

6. Undeliverable Packages & Refused Deliveries

It is your responsibility to provide a complete and accurate shipping address at checkout.

• If a package is returned to us by the courier due to an “Insufficient Address,” “Invalid Phone Number,” or because you failed to pick it up from customs, you will be refunded minus the original shipping cost, the return shipping penalty imposed by the courier, and our 10% restocking fee.
• If you intentionally refuse delivery of the package at your door to avoid customs duties or simply change your mind, your order is treated as an unauthorized return and is non-refundable.

Effective Date: January 15, 2025